On-demand delivery · Full-stack platform
Rinzy
- on-demand logistics
- mobile app
- admin dashboard
- subscription billing
- loyalty & referral
- NFC technology
- real-time tracking
- multilingual
- payments
- full-stack platform
Overview
A full-stack, on-demand laundry service platform for Novi Sad — customers schedule a pickup in minutes, a courier collects the bag, and clean, folded laundry is returned within 48 hours. Rinzy is the complete ecosystem behind that promise: a customer web and mobile app, a driver app for couriers, an operator console for the wash facility, and an admin dashboard for the business — all built by Exalt from the ground up.
The challenge
Rinzy needed to coordinate four different audiences in real time — customers, couriers, wash-facility operators and the business owner — without the process ever breaking down between handoffs. Every laundry bag had to stay traceable from doorstep pickup through washing to delivery, with zero mix-ups between orders. The product also needed flexible pricing (pay-per-order and monthly subscriptions), a loyalty and referral program to drive repeat use, and a booking flow simple enough to complete in under three minutes — all while supporting multiple languages from day one.
Our solution
We designed and built the full platform as a connected system rather than separate apps. A Next.js customer web app handles browsing, scheduling, subscriptions and Stripe payments, with a companion React Native mobile app for on-the-go booking and push notifications. A dedicated React Native driver app uses NFC scanning to identify each bag at pickup and drop-off, giving every order a verifiable chain of custody. An operator console lets the wash facility track intake, sorting and readiness, while an admin dashboard gives the business real-time visibility into orders, users, coupons, loyalty and referral activity. A Laravel backend ties it all together, with Google Maps powering address geocoding and live courier routing.
Key features
Three-Minute Booking Flow
Customers pick a service, a 3-hour pickup window and an address — and confirm — in under three minutes, no sorting required.
NFC Chain of Custody
Every bag is tagged and scanned at pickup, intake and delivery via the driver app's NFC reader, so orders are never mixed or lost.
Subscriptions & Loyalty
Pay-per-order or a monthly plan with priority scheduling, plus a referral program that rewards repeat customers.
Real-Time Order Tracking
Customers follow their laundry through every stage — picked up, weighed, in progress, out for delivery — from the app.
Operator & Admin Consoles
Purpose-built dashboards for the wash facility and the business to manage intake, orders, coupons and users at a glance.
Technologies
- Next.js
- React Native (Expo)
- Laravel
- Stripe
- Google Maps API
- NFC
- next-intl
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